Shipping policy

Thank you for choosing Ready Made Shade Sails for your shade sail needs. Our Shipping Policy outlines the shipping process and related information to ensure a smooth and satisfactory experience for our customers.

Order Processing:

  • Upon receiving your order, our team will process it promptly, typically within 1-2 business days.
  • Orders received on weekends or holidays will be processed on the next business day.

Shipping Methods:

  • We offer shipping options through reputable carriers such as NZ Post, NZ Couriers, Aramex, Daily Freight.
  • The shipping method and estimated delivery time will be displayed during the checkout process. Please note that delivery times may vary depending on your location and chosen shipping method.

Shipping Costs:

  • We offer a flat rate of 35 dollars for a standard courier delivery throughout New Zealand.
  • Shipping costs will be displayed during the checkout process before you complete your order.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can use this tracking information to monitor the status of your shipment and estimated delivery date.

Delivery Time:

  • Estimated delivery times vary depending on your location and chosen shipping method.
  • While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

International Shipping:

  • We offer international shipping to select countries. Additional shipping fees and import duties may apply.
  • Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.

Delivery Acceptance:

  • Upon delivery, please inspect your package for any damage before accepting it.
  • If you notice any damage to the packaging or contents, please contact us immediately so we can assist you with the necessary steps.

Missing or Lost Shipments:

  • In the rare event that your shipment is lost or missing, please contact us as soon as possible. We will work with the carrier to track down your package and resolve the issue promptly.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at sales@sunguard.nz. We're here to help!

By placing an order with Ready Made Shade Sails, you agree to comply with our Shipping Policy and all related terms and conditions.